Care
Monitoring plus small fixes on request, so the thing we fixed stays fixed. Included for three months with every fix. After that, $99 a month, cancel anytime.
What Care includes
- Weekly monitoring. Every week, and again after any change we make, we check that your site loads and returns a real page, that its security certificate is valid (we warn you 30 days before it expires), and that the links across your pages still go somewhere.
- Up to one hour a month of fixes on request. Email us what you need: updated hours, a new phone number, a new menu or price list, a fixed link, a renewed certificate, a swapped photo. We confirm what we understood, do it, and tell you when it's done. Anything more than a trivial change goes on a staging copy first.
- A rollback snapshot before every change, so anything we touch can be put back.
- Plain-language answers about your hosting, domain, or email vendor when something on their side goes wrong. That time counts against the same monthly hour.
What Care doesn't include
- Hosting, domain registration, or email hosting. We help you deal with those vendors; we don't replace them or pay their bills.
- A monthly "update everything" pass. We apply updates when they're needed and tested, not on a schedule for its own sake.
- Design work, new pages, SEO, ads, or marketing. We don't promise rankings, traffic, or sales.
- Unused time rolling over. The hour resets each month.
If a request needs more than the hour, we tell you before starting and quote it as a fixed price from the same three tiers ($99 / $249 / $599). Nothing is billed by surprise.
Price and terms
| First three months | Included with every fix. No separate charge. |
|---|---|
| After that | $99 per month, month to month, unless you turned Care off at checkout. |
| Annual prepay | 10 months' price for 12 months ($990). Available any time after the included months. |
| Discounts | The only one that exists: 2% off any invoice paid within 48 hours. It's written into the invoice terms. |
| Price changes | Prices change only at a scheduled review, never by email or chat. If something changes we tell you in writing before it applies to you. |
Cancelling
- At checkout: there's a checkbox to stop Care from continuing after the three included months. Tick it and you'll never be charged for Care.
- Later: email hello@seltzerdigital.com (or reply to any message from us) and say you'd like to cancel. Cancellation takes effect at the end of the current paid month. There's no cancellation fee and no one will try to talk you out of it.
- Prepaid months you haven't used are refunded pro rata, through Stripe, within a few business days.
- Minimum term: the three included months, which you've already got. There is no further minimum on the $99 monthly plan.
Refund policy, in full: if a fix is not delivered as scoped within the promised window, you receive a full refund, no questions. Care can be cancelled anytime after the minimum term, and unused prepaid months are refunded pro rata. Refunds go through Stripe only.
How to reach us
Reply to any email from us, or write to hello@seltzerdigital.com. We answer in writing, usually within one business day.